1. Arrival and departure: The property is available from 4:00pm on the day of arrival. The property must be vacated by 10am on the day of departure, unless otherwise sanctioned at the discretion of the host. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence.

2. Booking & Payment: A booking is confirmed only once payment has been received. We require full payment at the time of booking unless otherwise agreed in writing. For long‑stay or corporate bookings, alternative payment terms may be arranged. Prices may vary depending on season, availability and length of stay.

3. Security Deposit: A refundable £350 security deposit is required before check‑in, unless you opted for our damage waiver. The deposit covers damages, missing items, excessive cleaning, or breach of house rules. Deposits are refunded within 3-5 working days after check‑out, subject to inspection.7.

4. Damage, Loss & Liability Guests are responsible for any damage, breakages or loss caused during their stay. We reserve the right to charge for repairs, replacements or additional cleaning. We are not liable for loss of personal belongings, accidents, injuries or disruptions caused by events outside our control (e.g., power cuts, transport issues, weather).

5. Cancellation Policy: Flexible / Standard Stays Free cancellation up to 7 days before arrival. Cancellations within 7 days maybe partially refunded. Long‑Stay or Corporate Bookings: Cancellation terms will be agreed on a case‑by‑case basis.

No‑shows are treated as cancellations and are non‑refundable.

6. Check‑In & Check‑Out: Check‑in is from 4:00pm and check‑out is by 10:00am, unless agreed otherwise. Early check‑in or late check‑out may be available at an additional cost. Guests must provide valid ID and complete verification before arrival.

7. Guest behaviour:  Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property. We reserve the right to refuse accommodation or services or remove you from the property if, in our reasonable opinion, we consider this provision to have been breached.

8. Assignment prohibited:  Guests are not to assign, underlet, charge, part with or share possession or occupation of the Property or any part of it.

9. Number of guests:  Guests agree to adhere to the number of guests confirmed at the time of their booking and should this need to be changed agree to contact the host to make arrangements.

10. Covid-19:  We kindly request any guest are asked not to attend the property if they are displaying symptoms associated with possible COVID-19 infection.