1. Introduction: We are committed to protecting your personal data and respecting your privacy. This Data Policy explains how we collect, use, store and safeguard your information when you make a booking or interact with our services. By using our website or submitting your details, you agree to the practices described in this policy.

2. What Personal Data We Collect: We may collect the following information: Contact details: name, email address, phone number Booking information: dates of stay, number of guests, property booked Payment details: processed securely through our payment provider (we do not store card numbers) Verification documents: ID or proof of address when required Communication records: emails, messages or enquiries Website usage data: IP address, browser type, and analytics data to improve our website We only collect information that is necessary to manage your booking and provide a safe, compliant service.

3. How We Use Your Data: Your personal data is used for: Processing and confirming your booking Communicating with you before, during and after your stay Verifying identity for security and legal compliance Managing payments, deposits and refunds Meeting safety, insurance and regulatory requirements Improving our services and guest experience Sending essential updates or service‑related information We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing: We process your data under the following lawful bases: Contract: to fulfil your booking and provide accommodation Legal obligation: to comply with safety, tax or regulatory requirements Legitimate interest: to protect our property, prevent fraud and ensure guest safety Consent: when you opt in to receive marketing or updates

5. How Your Data Is Stored & Protected: We take data security seriously. Your information is stored securely using: Encrypted systems Password‑protected databases Secure payment gateways Restricted access for authorised personnel only We retain your data only for as long as necessary to meet legal, financial or operational requirements.

6. Sharing Your Data: We may share your information with trusted third parties only when necessary, such as: Payment processors Identity verification services Professional cleaners or maintenance teams (only when required for your stay) Legal or regulatory authorities, if required by law All third parties are required to handle your data securely and in accordance with privacy regulations.

7. Your Rights Under UK GDPR: You have the right to: Access the personal data we hold about you Request corrections to inaccurate information Request deletion of your data (where legally permitted) Object to certain types of processing Withdraw consent for marketing communications Request a copy of your data in a portable format To exercise any of these rights, you can contact us directly.

8. Cookies & Website Tracking: Our website may use cookies and analytics tools to: Improve website performance Understand how visitors use our site Enhance user experience You can manage or disable cookies through your browser settings.

9. Updates to This Policy: We may update this Data Policy from time to time to reflect changes in regulations or our business practices. The latest version will always be available on our website.